Refund Policy

All refund or replacement requests will be handled in line with the terms and conditions listed below. These terms must be accepted by the seller and the buyer. However, the buyer will not be qualified for a refund or replacement in the event that they make false, frivolous, or incorrect complaints about the products' quality or delivery.

1. If the product is out of stock at the time the buyer placed the order, they will receive a full refund.
   
2. You should notify us of any incorrect products you get within 48 hours of obtaining them. After that, Minocart will ship the replacement. If you wish to cancel the order, then the entire amount will be refunded.
   
3. You must notify us of any damaged or defective products within 24 hours of receiving them, along with any relevant photos. You will receive a replacement based on your requirements. In the event that stock is unavailable, you may cancel the transaction and receive a full refund.
   
4. In case of 3 failed attempts to deliver the order, the order will be canceled by us, and the refund will be processed to the original mode of payment subject to the bank’s refund guidelines.
   
5. In the event that a product return is properly accepted, the buyer will receive a refund either to the bank account they provided, the method of payment they used to make the purchase, or any pre-paid payment instrument account they may have used. The refund will be the same as the amount the buyer paid when they first accepted the product. Minocart will have the exclusive authority to choose the method of payment from the above mentioned options
   
6. Incase of any damage or to return the products received via cash on delivery , you should inform us within 24 hours, so that the refund/ return process can be initiated.  
   
7. In case you have any doubts, please feel free to write us your query minocartindia16@gmail.com
   
8. After receiving your request, our team will let you know about the return procedure and confirm the return request. It is recommended that the items being returned be properly wrapped. Minocart will have the last say over the request, and it cannot be overturned.
   
9. Please make sure that the product is in unused and in original condition, with the seal unbroken and includes everything from the package e.g. price tags, labels, original packing, invoice and other items.
   
10. After your return request is approved, the products will RTO ( Return to Origin) and within 3 to 4 bank working days, you will receive your full refund
    
11. Once orders are placed and shipped they cannot be cancelled.